PRIVACY POLICY

Last updated January 2021

This website and its contents, features and images (collectively, the "Site") is owned and operated by Balmain Skincare Pty Ltd (“Balmain Skincare”).

Balmain Skincare is committed to respecting your privacy and recognises your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Balmain Skincare has established this Privacy Policy to let you know what information we may collect from you on the Site and how we may use and share that information. As explained in this Privacy Policy, Balmain Skincare will not sell or share your Personal Information with any unaffiliated third parties. Please take a moment to review the terms of our Privacy Policy. By using the Site, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. Except as provided in the "Your Privacy Rights" section below, this Privacy Policy applies only to information that we collect on the Site and does not apply to information which we may collect by other means.

PERSONAL INFORMATION

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, a phone number, an email address, credit card information, payment information, and billing address. We may also collect demographic information (such as gender or age) and information about your interests and preferences, which will also be subject to this Privacy Policy. In general, you can visit the Site without telling us who you are or revealing any Personal Information about yourself. However, in order to access certain information, services, or features that may be contained on the Site, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in promotions, or send questions or comments to us via e-mail or phone call. If you would like to purchase any products or merchandise offered for sale on the Site using a credit or debit card, we will also collect your card information and a shipping address.

If you wish to purchase a product for another person on the Site and want it shipped directly to that person, you may submit the recipient's name, address and certain other contact information. We will use and store any such information that we collect from you about another person only to the extent necessary to carry out your request, and we will not use such information for any other purpose.

HOW WE MAY USE YOUR INFORMATION

If you provide us with Personal Information, we may retain and use that information for general business purposes. For example, we may use your Personal Information to process and fulfill your orders, communicate with you via e-mail or phone, send you marketing materials, invite you to promotional events and other purposes we deem appropriate. We may also use Personal Information to ensure compliance with our policies and applicable law. Please email us at concierge@balmane.com.au If you wish to opt-out of receiving any communication from us. We reserve the right to send you certain communications relating to the Site, such as service announcements, e-mails related to purchases you have made, or similar administrative or transactional messages, without offering you the opportunity to opt-out of receiving them.

WITH WHOM WE MAY SHARE YOUR INFORMATION

It is in our absolute discretion to use third parties to perform certain services for us, such as maintaining the Site and our mailing lists, processing orders and delivering products, sending postal mail, and providing marketing assistance and data analysis. As a result, third parties may have access to your Personal Information. Balmain Skincare will not be liable for any direct or indirect consequences from the acts or omissions of third parties.

Balmain Skincare may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that Balmain Skincare or all of its assets are acquired, customer information would be one of the acquired assets.

We reserve the right to disclose visitor information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities. We also reserve the right to disclose visitor information when we believe in good faith that the law requires it.

AGGREGATE INFORMATION

From time to time, we may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government or regulatory request. We also may group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Site utilizes "cookies" and other tracking technologies. A cookie is a small text file that a website transfers to an individual's hard drive for record-keeping purposes. For example, we may use cookies to collect information about website activity and to maintain your shopping experience in our online store. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies. You may occasionally get cookies from our advertisers or other third parties with links on the Site. We do not control these cookies.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our Site is accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the big computers that "serve up" webpages, automatically identify your computer by its IP address. We reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site's policies, to protect the Site, our customers, or others, or when we believe in good faith that the law requires it.

LINKS TO OTHER SITES; PUBLIC VENUES

Please be aware that when you are on the Site, you could be directed to other sites that are beyond our control. These other sites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.

Please keep in mind that whenever you give out Personal Information on a "public" venue online (for example, in a blog, message board or chat room), that information can be collected and used by people you do not know. If you choose to voluntarily disclose information in any blog, message board, chat room, or similar forum that may be available on the Site, the protections of this Privacy Policy will not cover such disclosure of information. We urge you to use caution when disclosing any Personal Information on these venues. We are not responsible and will not be liable for any opinions, content, or other materials posted by users on any such venues, or for the use by other visitors or third parties of any information or content you may post to such venues.

SECURITY

The security of your Personal Information is important to us. However, there is always risk in transmitting information electronically. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. By supplying us with information, you acknowledge these risks and signify that you have voluntarily chosen to provide the information despite the inherent risks involved. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.

If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.

CHILDREN'S PRIVACY

This Site is not intended for use by children under the age of 18. We do not knowingly collect Personal Information from anyone under 18 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database.

CHANGES TO OUR PRIVACY POLICY

The terms of this Privacy Policy may change from time to time. We are under no obligation to notify you of any changes to this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

GOVERNING LAW

Balmain Skincare makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside Australia do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of Australia, by using our Site, you consent to the transfer and use of your information outside your country.

PROMOTIONS

All offers are single use per person only unless otherwise noted. Offers are valid while supplies last; quantities are limited. Only applicable on purchases of physical goods; excludes gift cards. Enter code provided during checkout to receive intended offer on your next purchase. Cannot be combined with any other offers or applied to previous orders. Offer has no cash value and is void if altered, sold, bartered, or transferred. Balmain Skincare may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Balmain Skincare reserves the right to invalidate and/or not honour promotion codes or offers that are related to fraudulent orders, reseller accounts, or are obtained through any party other than Balmain Skincare. Offers may be changed or cancelled at any time.

If you have any comments or questions regarding our Privacy Policy, please email our customer care team at concierge@balmane.com.au.