FREQUENTLY ASKED QUESTIONS

BALMANE wishes to acknowledge and respect the Traditional Custodians of the land on which we preside today in Australia. We pay our respects to the Elders, past, present and emerging, and acknowledge all Aboriginal and Torres Strait Islanders and their ongoing connection with our beautiful country in Australia.

What is our brand vision?

Our vision is to grow and become one of the world's leading Australian beauty companies by developing a proprietary collection of skincare, haircare and eyecare formulations - all formulated, bottled and packaged locally in Australia.

Where are your products manufactured?

All our products are formulated, bottled and packaged locally in Sydney, Australia.

How long does delivery and shipping take?

Express Shipping may take up to 1-2 business days.

Standard Shipping may take up to 5-7 business days.

What is your returns policy?

If you are not 100% satisfied with our product, please email our customer care team at concierge@balmane.com.au to provide your feedback and request a refund. However, we do not accept refunds or exchanges for a change of mind.

Are product subscriptions available?

Please email our customer care team at concierge@balmane.com.au if you would like to enquire about a product subscription.